Because our products are professional grade with active ingredients, you must join our site to purchase. There is no cost to join but it will allow you to submit some information about your skin for us to review and help you with your product choices. You may also send us pictures of your skin concern so we can help guide you.
Please note, most of our products come in airless pump bottles and must be primed several times to dispense product. Please do not open containers or expose products (unless you’re at the end of the bottle and want to get the last bit out) since this can decrease efficacy.
Online Products Return Policy
We hope you enjoy and love our products. We will accept returns on any unopened item purchased through our website. Items must be returned within 30 days of order date in the original condition. Please contact us at firstname.lastname@example.org for return instructions. Returns cannot be accepted if they have been used. If defective or incorrect or damaged, please us as soon as possible for assistance.
- Products must be returned within 30 days of the order date, with a copy of your receipt, order #, phone #, email, and reason for return.
- Shipping and handling charges are non-refundable.
- Items must be unopened and in original packaging (unless damaged, defective).
- Refunds are made to the original form of payment.
- If merchandise received is damaged, please keep the box packaging and all Contents.
- Contact us at email@example.com for authorization
- We do not pay for products to be returned.
- We cannot accept returns of products purchased from other retail outlets.
- Pack your returns with care to prevent damage during the return trip. Make sure it’s in original packaging. Label and ship the package back to us using a carrier of your choice. We suggest using a carrier that provides tracking.
- Once product(s) have been received and processed, a refund is issued back to the original form of payment used.